FAQs
Everything You Need To Know
Product FAQs
What age and size range do you cater to?
Our thermal swimwear is currently available in sizes suitable for children aged 3 to 12 years old.
We're always listening to feedback from our Little Lagoons families and may expand our size range in the future. Any new sizes will be announced on our website and social media channels.
We're always listening to feedback from our Little Lagoons families and may expand our size range in the future. Any new sizes will be announced on our website and social media channels.
How do I choose the right size?
The measurements shown in our size chart are the dimensions of the swimsuit itself, not your child's body measurements.
As a general guide, the swimsuit measurements should be slightly larger than your child's measurements to allow for comfort and freedom of movement.
If your child is between sizes, has a longer torso, or you would like extra room for growth, we recommend sizing up.
As every child is built differently, height and body proportions may vary even within the same age group. If you're unsure which size to choose, feel free to contact us with your child's age, height and weight and we'll be happy to help.
As a general guide, the swimsuit measurements should be slightly larger than your child's measurements to allow for comfort and freedom of movement.
If your child is between sizes, has a longer torso, or you would like extra room for growth, we recommend sizing up.
As every child is built differently, height and body proportions may vary even within the same age group. If you're unsure which size to choose, feel free to contact us with your child's age, height and weight and we'll be happy to help.
Is the thermal layer too warm for Singapore’s outdoor pools?
Most pools in Singapore and tropical climates are maintained at around 26 to 28°C, which is cooler than it feels on a hot day. Children also lose body heat faster than adults, especially when resting between drills or learning new skills. Our 2mm neoprene core provides gentle warmth without overheating, while the lightweight sleeves allow ventilation.
Orders & Payment
How do I place an order?
Simply choose your favourite Little Lagoons swimwear, select the appropriate size, and add it to your cart. When you're ready, head to checkout to complete your purchase securely.
You'll receive an order confirmation email once your order has been placed. If you're unsure about sizing or have any questions, we're always happy to help before you order.
You'll receive an order confirmation email once your order has been placed. If you're unsure about sizing or have any questions, we're always happy to help before you order.
Can I cancel my order?
We try to process orders as quickly as possible, so cancellations can only be made before your order has been packed or fulfilled.
If you need to cancel your order, please email us as soon as possible at littlelagoons.sg@gmail.com with your order number. Once your order has been packed, fulfilled or dispatched, we will not be able to cancel it.
If you need to cancel your order, please email us as soon as possible at littlelagoons.sg@gmail.com with your order number. Once your order has been packed, fulfilled or dispatched, we will not be able to cancel it.
Shipping Policy
Where do you ship to?
We ship within Singapore only for now. International shipping is on the way, so stay tuned for updates.
How much does shipping cost?
We charge a flat rate of SGD $2 for all orders within Singapore. Enjoy free shipping on all orders SGD $100 and above. No code needed.
How long does delivery take?
Delivery typically takes place within 3 business days after your order has been processed and dispatched, although delivery times may vary during peak periods.
Once your order has been fulfilled, you will receive a shipping confirmation email. If tracking is available for your parcel, the tracking details will be included in that email.
Once your order has been fulfilled, you will receive a shipping confirmation email. If tracking is available for your parcel, the tracking details will be included in that email.
Can I change my delivery address after ordering?
Yes, as long as your order has not been packed, fulfilled or dispatched yet. Please email us as soon as possible at littlelagoons.sg@gmail.com with your order number and updated delivery address.
Exchange Policy
Please note that we do not offer refunds, but we’re happy to help with an exchange for a different size or design if needed, subject to availability.
How do I request an exchange?
Please email us at littlelagoons.sg@gmail.com within 48 hours of receiving your order with your order number, the item you would like to exchange, and the reason for the exchange.
We'll review your request and guide you through the next steps. As we're unable to accept exchange requests after 48 hours, please reach out as soon as possible.
We'll review your request and guide you through the next steps. As we're unable to accept exchange requests after 48 hours, please reach out as soon as possible.
What are the conditions for an exchange?
- Item must be unworn and unwashed
- All original tags and labels must still be attached
- Item must be in its original packaging
- Hygiene sticker must be fully intact and unremoved (if applicable)
- Exchange request must be made within 48 hours of receiving the order
Who covers the cost of returning the item?
You will need to cover the cost of sending the item back to us. Once we receive it, we will ship the exchanged item back to you at no extra charge.
What if my size or design is out of stock?
If the size or design you are hoping to exchange for is out of stock, we will do our best to find you a suitable alternative from what we have available.
Product Care
How should I care for and store my swimsuit?
To help your Little Lagoons swimsuit last longer, rinse it thoroughly with fresh water after each use and hang or lay it flat to dry in a shaded, well-ventilated area.
Avoid folding or rolling the swimsuit while it is wet for extended periods, as trapped moisture may affect the fabric over time. We also recommend avoiding prolonged storage in sealed bags or containers while damp.
When packing your swimsuit, gently rolling it is preferable to folding, as repeated folding in the same spot may create visible crease lines in the neoprene over time.
Additional Care Tips
Avoid folding or rolling the swimsuit while it is wet for extended periods, as trapped moisture may affect the fabric over time. We also recommend avoiding prolonged storage in sealed bags or containers while damp.
When packing your swimsuit, gently rolling it is preferable to folding, as repeated folding in the same spot may create visible crease lines in the neoprene over time.
Additional Care Tips
- Do not machine wash, tumble dry, iron, or dry clean.
- Avoid prolonged exposure to direct sunlight when drying.
- Store in a cool, dry place once fully dry.
- Avoid contact with rough surfaces, as they may damage the fabric.
Like all swimwear, regular exposure to chlorine, saltwater, sunlight and sunscreen may gradually cause some fading, fabric wear, or changes in elasticity over time. Proper care will help extend the life of your Little Lagoons suit.
Defective or Incorrect Items
What should I do if I received a defective or incorrect item?
Please contact us within 48 hours of receiving your order and provide:
We carefully check every suit before it leaves us. If your item arrives faulty, damaged, or different from what you ordered, please email us at littlelagoons.sg@gmail.com within 48 hours.
- Your order number
- A clear photo of the fault or issue
- A brief description of the problem
We carefully check every suit before it leaves us. If your item arrives faulty, damaged, or different from what you ordered, please email us at littlelagoons.sg@gmail.com within 48 hours.
Will you replace a faulty item?
Once the item is confirmed to be faulty, it must be returned to us before a replacement is sent. We will cover the return shipping and arrange a replacement at no cost. If the mistake is on our end, we will make it right.
Contact Us
How can I contact Little Lagoons?
We are a small founder-led brand and we genuinely care about every single customer. If you have a question that is not covered here, please reach out to us by email.
Email: littlelagoons.sg@gmail.com
We typically reply within 24 hours on weekdays.
Email: littlelagoons.sg@gmail.com
We typically reply within 24 hours on weekdays.